We believe the key to our success is our people.
We're always looking for bright, energetic, and ambitious individuals.
Being part of a team where your individual talents are allowed to
express themselves and make visible contributions to the organization
is a hallmark of working in AIR. You’re part of a challenging yet
family environment.
In addition to knowing you are essential to the organization, AIR
also offers a competitive benefits package.
For all positions, please submit your résumé to jobs@airea.com
and be sure to include the word "résumé"
in the subject line of your e-mail. We accept résumé files in either plain text or
Microsoft Word document format. You may also fax your résumé to us at 213-687-8616.
Due to the rapid growth in our business, we currently have opportunities in the following areas:
| Job Title: | Customer Service/Software Support |
| Location: | Los Angeles |
| Contact: | jobs@airea.com, 213-687-8777 |
| Date Posted: | January 10, 2012 |
Description
The Customer Service/Software Support employee provides assistance and training to customers via phone, email or remote assistance. This is a help desk position.
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Responsibilities
- Provide general application support to customers.
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Assist users with installation of custom programs.
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Provide assistance and basic training to clients in the use of custom desktop and web applications.
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Perform basic troubleshooting for application problems.
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Create, close and organize support tickets for every support request.
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Perform light data entry duties related to support.
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Requirements
- Friendly attitude and genuine desire to help customers.
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Experience with troubleshooting computer and software issues.
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Excellent oral and written communication, interpersonal, and organizational skills.
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Able to promptly answer support related phone calls and email.
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Able to work independently and efficiently to meet customer needs.
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Self motivated, detail-oriented and organized.
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Typing proficiency: 40-60 wpm preferred.
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Proficiency in the use and troubleshooting of all recent Windows operating systems.
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Ideal candidate should have 1 year customer support experience.
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High School Diploma required.
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Preference given to candidates with related certificates or degrees.
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